Started out as a photo sharing app, Instagram eventually added more features like video / gif support, stories, reels, direct messages, and more. The problem arises when direct messages do not work. Sometimes messages won’t send, load, or keep showing errors. Read on to learn how to fix Instagram direct messages not working problem.
Fix Instagram Direct Messages Not Working
There can be various reasons behind Instagram direct messages not working. Let’s analyze all possible scenarios and fix the problem for you.
1. Check the Instagram servers
One of the biggest culprits for Instagram messages not working may be Instagram itself. If the Instagram servers have a day off, the Instagram feed will not load and you will not be able to send any direct messages to someone else.
So how do you verify Instagram outrage? You need to visit Down detector and search for Instagram. If you notice big spikes in outrage, then it is the problem on the Instagram side and you have no choice but to wait for Instagram to fix the problem from its side.
2. Enable mobile data for Instagram (iPhone)
This setting only applies to iPhone users. iOS allows users to disable mobile data for a specific application. If you have disabled the mobile data toggle option in the Instagram menu, you need to enable it. That’s how.
one. Open the Settings application on iPhone.
two. Scroll down to Instagram.
3. Let Mobile data toggle from the Instagram menu.
3. Force stop Instagram (Android)
This trick only applies to Instagram users on Android. If the Instagram Android app is malfunctioning, you can force stop the app and try to send the direct message again.
one. Find Instagram on the Android home screen or in the app drawer. Long press the Instagram icon.
two. Open the Application information menu and tap Forced stop.
Open the Instagram app again and try sending a direct message now.
4. Clear the Instagram cache
Instagram cache data overload in the background can lead to common app issues such as direct messages not working. You must clear the cache from the information menu of the application. That’s how.
one. Long press the Instagram application icon and open the application information menu.
two. Tap on the Storage & Cache menu and Clear cache in the next menu.
5. Log back in to Instagram
This trick has worked wonders for many. You need to log out of your current Instagram account and log in again to see if you can send direct messages or not.
one. Open Instagram on your iPhone or Android.
two. Tap on the profile and go to Account Settings.
3. Scroll down and sign out of your current account. Log in with the same account credentials and try sending the direct message again.
6. Use Instagram Web
Instagram also offers the Instagram web to check the latest news on a big screen. Users can also send direct messages from the Instagram web.
If you are still having trouble with the Instagram mobile apps, you can go to the Instagram web and use direct messages there.
7. Use threads from the Instagram application
Like Messenger for Facebook, Instagram also has a dedicated direct message-only app called Threads. If you’re having trouble with direct messages in the main Instagram app, you can give Threads a try and message friends and family.
8. Start the message conversation in a different way
The standard way to send a direct message on Instagram is to swipe left on the home screen and select a recent conversation.
We also have an alternative method. You can use that and start messaging on Instagram. Go to the Account menu, open any of your posts, and tap the submit icon below each post.
Select the person you want to start a conversation with and tap the Send button at the bottom to share the message.
Conclusion: fix Instagram direct messages not working
It goes without saying that if someone else blocks you, you won’t be able to send a direct message on Instagram. In normal situations, you can follow the troubleshooting methods above and fix the Instagram direct messages not working problem.